PolishBuddy sells a single product: a one-time pass that unlocks chat access to Buddy for a fixed number of days from purchase. This is a single payment, not a recurring subscription — there is nothing to cancel, and it does not renew automatically. If you buy again after your pass expires (or while it's still active), it is a new one-time purchase.
PolishBuddy also supports optional, one-time "tips" to Buddy. Tips are voluntary and non-refundable except where required by law.
Because access is granted immediately on payment, refund requests are handled case by case. We're generally willing to help if:
Refunds are less likely once you've substantially used the pass (e.g., had multiple chat conversations), though we still look at requests individually.
Email hello@polishbuddy.com with the email address used at checkout and, if possible, the Stripe receipt. We aim to respond within a few business days.
Payments are processed by Stripe. PolishBuddy does not store your card number. Webhook-confirmed payments activate your pass automatically; if a payment succeeded but your pass didn't activate, contact support before requesting a refund — this is usually fixable without one.
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